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E-commerce3 min read

Published September 5, 2026

How to take grocery orders through WhatsApp with an online catalog

Publish a MiniTiendAI grocery catalog with a template, CSV import, real prices and stock. Test the full order flow before sharing your link.

MiniTiendAI team · Reviewed

Start with a selection you can maintain

Choose products with clear pack sizes, known prices and dependable replenishment. Drinks, packaged foods and household items can start in separate categories. If you sell by weight or at variable prices, explain how quantity and the final total will be confirmed before accepting an order; do not advertise an automatic calculation you have not configured.

MiniTiendAI grocery demonstration in English showing WhatsApp ordering and categories
Actual interface of the grocery demonstration. Its prices and stock are editable examples, not a real merchant’s data.

Open the grocery template

Use MiniTiendAI’s grocery template option to get an editable starting point. You can also describe your business to StoreCraft AI. Initial names, pictures, prices and stock are examples: replace them with your actual information. Keep the store as a draft while preparing it. The demonstration lets you explore the catalog without creating real customer orders.

Organize categories and check listings

Confirm the selected store in the dashboard, then open Categories. Separate drinks, pantry and household items if that matches your range. In Products, verify names, pack sizes, prices, availability and pictures. Include units such as a one-litre bottle or six-pack without promising formats you cannot supply. Avoid pictures that show more quantity than the displayed price includes.

Import a spreadsheet when you already have a catalog

Open Import and check the CSV format shown by the tool. First try a few rows and review the preview; fix columns or amounts before saving. Do not mix prices with ambiguous symbols or assume importing creates a live connection to your point of sale. Afterwards, review categories, pictures and stock in the public storefront.

Explain delivery, pickup and substitutions

Set your business WhatsApp number and describe service areas, hours, delivery fees and pickup options. Ask the customer before replacing an unavailable item. If you operate from home, publish appropriate service information rather than an unnecessary private address. A WhatsApp message starts confirmation; it does not prove payment or acceptance of the order.

Test a complete order on a phone

Publish from Publish and open the link on another phone while signed out. Find an item, add two products, change a quantity and review the cart. Open WhatsApp and check the number, items, quantities and subtotal. Confirm how you will communicate delivery charges and the final total. Save and share your link or QR code after completing this check.

Keep a routine for stock and follow-up

Review Orders in the dashboard and record their actual status. Reconcile stock after sales at your physical store or through other channels: those external movements do not synchronize by themselves. Update prices when supplier costs change and pause items you cannot fulfil. The worksheet below estimates what remains per order, without including every business expense.

Work out what remains per order

Editable example, all amounts in one currency. Include the costs you pay; your figures are neither sent nor saved.

Estimated contribution: 37.00Margin on sales: 37%

Contribution = price − product − packaging − delivery − (price × fee / 100). Excludes taxes, wages, rent and costs you have not entered; this is not an earnings forecast.

Sources and product guides

Frequently asked questions

Is this a grocery point of sale?

No. MiniTiendAI provides an online catalog, inventory and order management. It does not replace a cash register, accounting software, barcode scanner or weighing scale.

Can I use my existing catalog?

You can review and import a CSV in the dashboard. Start with a sample and check prices, categories and availability before publishing.

Is a WhatsApp order already confirmed?

Not necessarily. Check stock, substitutions, fulfilment and payment with the customer and record the actual order outcome.

Turn the guide into a real store

Create an editable AI foundation and adjust products, categories, and design before publishing.

Create my grocery store